Got a question? We’ve got you covered.
Whether you need help choosing the right queen, want advice on caring for your bees, or have a question about an order, we’re here. No silly questions, no waiting around. Just real help from real beekeepers.
- Personal support when you need it
- We respond to every message within 24 hours
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Email us
Use the form or email us directly at info@blackmountainhoney.co.uk
Our inbox is monitored between 7am and 8am each morning. Your email will be read and responded to within 24 hours, even at weekends.
Address
Black Mountain Honey
Hendre Foilen
Ffordd-y-Pentre
Nercwys
CH7 4EL
Please note: We’re a working apiary, not a shop. Visits are by appointment only. If you’d like to collect an order in person, please contact us first to arrange a time.
0r call 01352 372 247. Lines open between 9 and 11 am weekdays.
Common Questions Answered
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Which Queen is Right for My Setup
Not sure which queen to buy? Here’s a simple, no-nonsense guide to the queens we sell, what each one is good at, and how to pick the right one for your hive. -
Beekeeping FAQs
Straight answers to the 20 beekeeping questions we get asked most, from calm queens and varroa to feeding, swarming and winter losses. -
Refund and Returns
Not happy with your order? Here’s how returns and refunds work for our courses, bees, and honey, and what UK law means for each. -
Delivery and shipping
How we deliver queens, nucs, and honey across the UK, what to expect at each step, and our live arrival guarantee. Collection is available for nucs.
