Mated Queens - 25/05 Dispatch

24hr Royal Mail Special Delivery (Pre 1pm). Signature REQUIRED. Queens are guaranteed to arrive alive. CANNOT be posted through letter box - £9.50

Queens are forecast to arrive the day AFTER 'day of dispatch'. We are unable to guarantee the day or time of delivery. 

We guarantee the live arrival of your queens using ONLY THE ROYAL MAIL SPECIAL DELIVERY SERVICE (£9.50). If queens arrived damaged or dead, we will replace free of charge when paying for the premium Special Delivery service.

Please ensure your address is 100% correct. We cannot be held liable for any failed deliveries if the address is incorrect or you aren't available to sign for your delivery.

We will replace Queens that arrive dead on arrival ONLY if they are still in their SEALED cage and reported within 8 hrs of the FIRST recorded delivery slot. You will be required to take a video of the queen alongside a copy of your order number. All dead queens must be returned to us in their sealed cages.

We only offer our 'dead on arrival' guarantee when using the Premium Royal Mail Special Delivery option.

To ensure you receive your queens at the right time, please select a date of DISPATCH. The queens will arrive the following day. If you select 'ASAP' we will send them as soon as they are available but queens that are ordered against specific dates will take priority. 

Queens are forecast to arrive the day AFTER 'day of dispatch'. We are unable to guarantee the day of delivery. 

F1 Buckfast Queens - Order before 4pm for next day delivery (Mon-Friday)

• NEXT DAY DELIVERY - We will dispatch your order on the same day if orders are placed before 4pm (Monday to Saturday delivery only).
• AS SOON AS AVAILABLE - We will dispatch your order on the next available date (do not use this option if you require queens for a specific date)
• NAMED DAY DELIVERY - Our most reliable delivery option. Order up to 3 months ahead. Your order will take top priority and we acheive delivery on the requested date in over 99% of cases.

When ordering F1 Buckfast Queens you will receive the following:

• A marked, open mated, Buckfast queen in a slow release queen introduction cage. Queens are not clipped and we do not offer this service. If you order more than one queen, they will arrive in separate cages (along with attendant bees).
• A5 introduction postcard detailing successful methods for introduction and QR codes for support videos on our YouTube channel.
• Orders will arrive in a ventilated cardboard container. Your consignment will require a signature on arrival.
• On placement of order you will receive an email confirmation. On the day of dispatch, you will receive a tracking code which can be tracked at Royal MaiL

Please ensure your address is 100% correct. We cannot be held liable for any failed deliveries if the address is incorrect or you aren't available to sign for your delivery.

To ensure you receive your queens at the right time, please select a date of DISPATCH. The queens will arrive the following day. If you select 'ASAP' we will send them as soon as they are available but queens that are ordered against specific dates will take priority.

Queens are forecast to arrive the day AFTER 'day of dispatch'. We are unable to guarantee the day of delivery. They are sent on a fully tracked 24 hr service (Royal Mail Special Delivery pre 1pm or RM Tracked 24).

Royal Mail Special Delivery are scheduled to arrive before 1pm and MUST BE SIGNED FOR ON DELIVERY.

We guarantee the live arrival of your queens using ONLY THE ROYAL MAIL SPECIAL DELIVERY SERVICE. If queens arrived damaged or dead, we will replace free of charge when paying for the premium Special Delivery service.

You will receive email and text tracking notificiations of when your order will be delivered. We cannot take any liability for failed deliveries or dead queens when there is nobody in attendance to sign for the consignment on the first delivery attempt.

By placing your order you agree to the terms detailed above.

Queen orders must be separate from any other products on our website to ensure postage is calculated correctly. You cannot combine postage on queen orders as they are generally available at different time of the year. If we send them together, we will refund additional postage.

Queens should be introduced to the beehives as soon as they are delivered. They can be introduced into a colony on the same day as dispatching the queen but fondant tabs should only be opened once the colony is hopelessly queenless.

Orders must be placed before 4pm to qualify for next day delivery. All orders placed for IN STOCK queens before 4pm, will be dispatched on a 24 hr trackable service and generally arrive the next day.

Here is a link to our YouTube channel on how to successfully introduce queens. We cannot be held liable for any failed queen introductions. Bees are wild creatures and successful introduction is never guaranteed.

https://youtu.be/KgzZ7Ik2Msk

We not only provide top quality mated queens from proven breeders within the EU and UK but offer unrivalled support in terms of customer service and our YouTube channel.

Mated queen bees are natural creatures and although we can advise you on how to achieve the best introduction success, we cannot be held liable for any failed queen introductions.